Our goal at Coastline Realty is to provide each and every Coastline customer with the finest real estate service based on the highest standard of ethics, values, and client care. We accomplish this by placing our customers interests FIRST. This is our mission. We will live up to this in everything we do. Our success will always be measured by the happiness and the loyalty of our clients.
During these times, more than ever, we appreciate each and every relationship we have with our agents, employees, customers, clients and all of all new customers who reach out to us. We want to ensure you that we are working hard for YOU and keeping up to date on the best practices during these times to keep everyone safe and business moving forward, like other years, as much as possible.
How is Coastline Realty Is Handling the Best Practices for Our Team, Clients, & Customers During This Time?
For the past few months we have been in contact with Vacation Home Owners and their Cleaning Services to get the word out about CDC and Cape May County Health Department recommendations for the best cleaning practices and products to use during their turnovers between guests. We have been keeping in contact with our homeowners via email so we can share any important documents from the CDC and Health Department for their review.
We will be having a drive-thru/outside check in this summer for guests.
What changes could you expect to see with our office and business practices?
Do you have a Vacation Rental with one of our homeowners and are wondering about the cancellation policy?
Cape May, West Cape May, Cape May Point, Wildwood and Lower Township are OPEN for Vacation Rentals. If you are asking to cancel, please send us a detailed email as the only person who can allow you to cancel your lease is the homeowner. Leases are intact as the homes are tenable with respect to our area being open to allow vacation rentals to check in.
The cancellation policy can be found in your lease agreement. It is copied below. If you are requesting to cancel your lease agreement or reschedule please send us an email with a detailed explanation we can forward to the Owner of the property you are renting from to Info@CoastlineRealty.com.
CANCELLATION BY TENANT (This is found in every lease; older leases may show a $25 processing fee)
In the event of cancellation by the Tenant, the disposition of any deposits made is up to the Owner. If Owner agrees to absolve this lease agreement on Tenant's behalf, payments will be refunded only when the property is re-rented at no loss to Owner and 12% of such refund and $50 processing fee shall be deducted by the Agent as a fee for re-rental services. Tenant is responsible for all lease payments up until the property is re-rented at no loss to the Owner.
CANCELLATION OF LEASE DUE TO COUNTY/CITY/STATE/FEDERAL ORDER. (This is part of all lease agreements dated after May 21, 2020)
In the event of a County Order, City Order, State of New Jersey or Federal Executive Order or Administrative Order, as may be amended or supplemented, or any other law, regulation, or other order (collectively referred to as a “Governmental Order”), which restricts or prohibits rental of properties, including but not limited to seasonal, short-term, or transient rentals is in effect, has not been rescinded or modified or has been extended, this Lease shall be canceled and of no further force or effect, and neither Landlord nor Tenant shall have any further rights or obligation under the Lease with the exception of those that expressly survive cancellation, the deposit shall be refunded to Tenant subject to the retention of the Commission as set forth in this paragraph. Commission and nonrefundable processing fee: Tenant and Landlord agree that COASTLINE REALTY, LLC has been paid a commission of 12% of the total rent for this Lease notwithstanding the cancellation and refund of the deposit. The commission fee has been paid by the Landlord to COASTLINE REALTY, LLC from the deposit and the balance of the deposit shall be refunded to the Tenant by the Landlord. The Tenant acknowledges payment of the processing fee and the commission to COASTLINE REALTY, LLC, represents efforts of COASTLINE REALTY, LLC, in processing the rental application, lease agreement and subsequent cancellation and issuing of refund from Landlord to Tenant. The Landlord and Tenant understand, acknowledge, and agree that the commission and tenant processing fee represent compensation for this transaction.
The past few months has been a whirlwind but we’ve had a lot of conversations with tenants and homeowners so we’ll try to give you the best thoughts we can so you can ensure you’re prepared for your stay. Please keep in mind that there are hundreds, if not thousands of vacation rentals oftentimes rented by multiple offices. We are relying on homeowners to update us with any changes individually so we can alert our guests. The rental offices work very well together, and we have been working hard to prepare for everyone’s arrival.